![]() I have seen a couple posts on Citrix with users having the same issue, but there hasn't been and replies to those. It appears to be something with the VDA? Maybe a regkey setting that needs to be changed? I have tried the DPI changes, the mouse changes that I have read, none of which has helped. When you are having issues with the touch screen on your laptop or tablet in Windows, see Dell Knowledge Base article How to Troubleshoot Touch Screen or Touch Panel Issues. It only seem to be when connected to the VM through the VDA that the mouse cursor disappears in the XenApp window.ĭirect connect to the app from our thin client also has no issue. Resolution When your touchpad is not working as it should, see the expanding section below that best matches the issues that you are having and follow the instructions. ![]() Also if I console to the VM through vCenter, and launch the Workspace App on that VM I have no issue. If I RDP to the XenApp server, I have no issue. Connecting to both Server 2008R2 and Server 2012. Ways to Fix Mouse Cursor Disappearance on Windows 10/11 Method 1: Enable Mouse/Touchpad with Functions Key Method 2: Enable Touchpad in Mouse Settings Method. How To FIX Mouse Cursor Disappeared on Windows 10 Problem (Keyboard Only Tutorial) - YouTube 0:00 / 3:46 How To FIX Mouse Cursor Disappeared on Windows 10 Problem (Keyboard Only. Using Windows 10 with VDA 1909 and tested with both 19 of the Citrix Workspace App. ![]() ![]() I've seen similar issues, but none of the solutions have helped us. When launching a XenApp session through the Citrix workspace app on a virtual machine that is connected through the VDA, the mouse cursor disappears withing the XenApp session windows, but keyboard clicks still work.
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